Please refer to our Terms of Use and Privacy Policy regarding any questions you have about the application and our policies. 

Please review the FAQ below. If you have any additional questions, submit your request at the bottom of this page and we will get back to you as soon as possible. 

FAQ

1. How do I delete a Chin Up? 

Navigate to “Me” which is on the panel when you slide everything right. Click My Posts, and then swipe left on the post to delete.

2. Why did this person message me?

If you navigate to all of your messages, and you swipe a message left, click “Info” and it will show you the Chin Up! that started the conversation. 

3. How do I block someone from messaging me?

Swipe left from a conversation, and click “Block”. You can also swipe left in the main timeline and click "B" and this will then block the user. Once blocked, you will no longer see any posts from that user, and they will no longer we able to interact with you. Please note: this cannot be undone. 

4. How do I like or report a post? 

Swipe left on a post. Either chose the heart, or the X button to report. If a post is any bit offensive, innopropriate, or harsh, please report it using the proper selection. 

5. Where do my Featured Post Chin Ups! go? 

The Chin Up! team compiles all of the Chin Ups sent in, and we will then deliver them to the featured person in a special way. 

6. I didn’t get an email verification…?

Some email providers don’t play nice with Chin Up! If you have a problem, please email us at admin@chinup.co

7. I can’t join a custom group… :( 

Make sure you are typing in the name of the group correctly. Capital Letters and Spacing matter… especially in the password section. "Holy Cross OLs" is different than "holy cross ols" and "HolyCrossOLs". Check again with the person who made the group, and if it does not work, please email us: team@chinupapp.org

If this didn't help, please contact us below and we will help you as soon as possible!

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